Distance Selling Regulations
Buying goods on the internet usually entitles you to the protection of the Distance Selling Regulations. You have the right to change your mind and return the goods within 14 days after you receive your item for a full refund. The return postage is at your expense and the goods must be unopened and in their original packing for a full refund. We aim to process refunds within seven days of return
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions .
Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. In other words, where there is no face to face contact between the seller and the consumer. This would cover sales over the internet.
The Consumer Contracts Regulations apply only to certain purchased items.
Under the Consumer Contracts Regulations a business seller has to refund the price of an item (and original delivery charges) if the consumer changes their mind within 14 calendar days of when they receive the returned item or proof that the return has been posted.
Consumers have a minimum of 14 calendar days from the day after the item is received to let sellers know they’d like to return the item for a refund. Sellers can set a longer returns timeframe if they choose. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. Sellers can specify a returns timeframe and who pays for return postage when they create their returns policy.
You can read more about online and distance selling for businesses on the UK Government website.