03 April 20 - UPDATE
Demand for our products is officially higher now than at any time since the Covid-19 crisis began over a month ago.
While we are thrilled that so many new people are finding us and will experience the joy of growing, we certainly wish it was under happier circumstances, and we wish we were able to fill orders faster.
So that you are aware, the entire seed industry is in the same boat. Some of our good friends and competitors in the industry have stopped taking orders altogether, and most others are experiencing shipping delays, some up to 6 weeks. We suspect that this is in part what is driving our order volume even higher now. We wish we could tell you that we are catching up, but we are not.
We are getting 80% of orders out in 10 business days or less, and we are acutely aware of every single order that is over that time frame. Many of those very late orders are held up by a shortage in mostly packaging materials.
Our seed inventory continues to be strong overall.
The bottom line:
We are committed to take orders as they come in for the foreseeable future, and are doing every single thing in our power to process your orders as quickly as we are able, despite challenges we face in keeping our team safe and healthy. If you are okay waiting, we invite you to place an order and are grateful for your business and trust. We ask only for your patience at this difficult time, as our customer service team is overwhelmed.
We promise, we are on the case! Stay safe.
The Viridis Hortus Team